Lowe's Floral prides itself on stocking only the highest quality fresh flowers and plants as well as gift items available.  From time to time it may be necessary to make minor alterations to maintain the color scheme or feeling of the gift you have selected.  For example:  if you ordered a mixed bouquet and one flower type was unavailable, a similar shaped bloom in a similar shaped color would be selected to maintain the integrity of the design.  However, whole product substitution is not done without your permission.  Rest assured, if you ordered a premium blooming azalea plant and one wasn't available, Lowe's Floral's Customer Service Team would try to contact you by all available means to help you select an alternative product.  For "designer's choice" products, the highest quality item in the product category you select will be chosen for you.

Yes! Absolutely!  Lowe's Floral stives for customer satisfaction on all order placed on our website, by phone or in person at our store.  In the event that there is an issue with a floral gift recieved, kindly notify us of any product issues within 24 hours and a Lowe's Floral Customer Service Team Member will assist you.   Some basic information will be gathered to identify your order, then a Team Member will help make product alterations or replacements in a timely manner.

Lowe's Floral makes every effort to honor requested delivery times.  First priority is given to wedding and funeral deliveries.  For expidited delivery service, within three hours of your order, please choose the Priority Delivery Service option on your order.  We regret that during high order volume periods such as floral holidays, time deliverys cannot be guaranteed.  Occasionally, inclement weather prevents delivery service.  You will be notified by all available means if your delivery time cannot be accomodated due to weather.

Lowe's Floral is proud to offer the freshest flowers availble from the world-market.  Lowe's takes the time to put every single blossom it brings in through the same proven process of conditioning for maximum longevity.  Each stem is cleaned of foliage that would fall below the water line of an arrangement and promote harmful bacteria.  Each bloom is them fresh cut to ensure a clean, clear pathway for water and nutrients to flow up the stem. 

It is dipped in a hydrating solution to push the maximum amount water and nutrients to the head of the flower and then stored in strict climate-control in a high-humidity, high air-flow cooler in sanitized containers filled with a professional floral holding solution.  When arranged, each blossom is placed in clean, clear water accurately dosed with flower food.

Our flowers are rigerously rotated so that each bouquet is designed for maximum freshness.  Any bloom past it's prime is donated to a local charity or disposed of ethically, in an earth friendly manner.

Yes!  As a family business Lowe's Floral and Garden Center knows that your identity is your property.  Lowe's Floral and Garden Center strives to use the most up-to-date technology to protect any and all information that you supply to us.  Lowe's will never sell, trade or supply your information to any company or organization without your permission.  You may occasionally be contacted by Customer Service Team Member by telephone or email with more information on upcoming events, sales, or for quality control purposes.  You may choose to opt-out of any and all communicatetions at will.

Lowe's Floral delivers same day for all orders in by 2:00PM Central Time to the following towns and communities:

Minot, AFB (Minot Air Force Base)

As well as:

Burlington, Deering, Des Lacs, Granville, Glenburn, Ruthville, Sawyer, Surrey, and Velva.

Lowe's Floral can accept all major credit cards (Visa, MasterCard, Discover (Novus), and American Express) on its website for convenient and secure online shopping 24/7.  We also accept credit cards over the phone by calling us at the Lowe's Floral Hotline 701/839-2000.

If you prefer to pay in cash, via check or on a house account, please stop by our store at 1640 4th Ave NW, Minot, ND 58703.  We are Just West of the State Fair Center.

Lowe's Floral understands that circumstances change and sometimes it's necessary to cancel an order.  Lowe's is happy to accomodate cancellation requests based on the following:

Cancellation is always possible for designers choice and non special order items for future delivery dates.  Cancellation of a designers choice or non special order item for same day delivery is possible if delivery has not already been attempted.  Cancellation of a special order item or volume discount purchase can only be made if the order can be cancelled with our vendor; if the special order item has already been shipped by our vendors or has already arrived in our store, cancellation is not possible.  Wedding and Event flowers have a separate policy. 

For more information please call us at the Lowe's Floral Hotline at 701/839-2000.

When a recipient is not at home, Lowe's Floral attemps to do the following:  at appartments, condos and private homes, our Delivery Coordinator will attempt to find a neighbor to leave the item with, then leave a written and telephone message with the recipeint with the time, date and location of the delivery.  If no one is around to accept the delivery the Delivery Coodrinator will call and leave a message or voicemail as well as a written tag on the door asking the individual to call us and arrange a convenient time for a redelivery.  For patients discharged from the hospital, Lowe's Floral will contact you for more information.  If a recipient is at a business address or school and has left for the day or the facility is closed, the Delivery Coordinator will first try to find a home address for the recipient or then a time when the business reopens or when the recipient will be back at work or at school.  A convenient delivery time will then be arranged.  The Delivery Coordinator may need to contact you via all available means for more information.

Yes!  As a proud member in good standing with both FTD and Teleflora wire services, Lowe's Floral can help you make floral selections for delivery in other towns and cities; even internationally.  For deliveries outside our service area, you may order by telephone, online or in person at our store and one of our Customer Service Team Members will help you select a perfect floral gift, express your sentimates on your card, and gather the delivery information.  Your order will then be transmitted by Lowe's Floral to a Partner Florist for fulfillment.  There is a nominal charge associated with this service.

Fresh flowers can last in a home, office, or hospital environment for several days if cared for properly.  Lowe's Floral takes great pride in the care and handling the blossoms they recieve from the moment the arrive from our world-market sources until they stop at your door.  The best way to keep you cut flower bouquet in good shape is to follow the care instructions supplied on the care card included with your bouquet.  All fresh cut flowers need three things to last their longest:

1.  Fresh water daily.

2.  Constant tempterature.

3.  Flower food.

Always add fresh water daily to your floral bouquet.  Mix the included flower food powder as per the package directions and add it as needed to your flowers.  If the water in your vase turns cloudy, drain it immediately and add fresh, clean water to the vase.  Recut the flowers and place them back in the vase.  For arrangements in floral foam, add water and flower food powder mixture daily.  

For maximum vase life, do not place your flowers on top of a heat source like a televison, heater, refrigerator, stove or oven.  Keep away from direct sunlight and do not expose to extreme drafts like cold air returns or leaky windows.  If you need to transport fresh flowers or live plants at temperatures below freezing, cover them fully with a plastic bag and move them from a heated environment to a heated car/truck and immediately to a heated environment.  Fresh flowers and floral gift plants cannot tollerate freezing temperatures for any period of time.   

The simple answer is no.  Use the professional flower food powder packet included with your bouqet.  Mix it like any other chemical or drug; as per the package directions.  Home remedies like sugar, aspirin and copper nails/pennies added the water in your fresh arranement will only marginally extend the life of your bouquet.  The same is true of things like clear sugar soda and bleach.  These DIY solutions only take care of part of your bouquets needs.  Cut flowers need the following three things to life thier longest:

1. Food (natural sugars)

2. Acid (natural acids like aceatic or citric)

3. Biocide (bacteria killer)

These three itmes need to be in the right balance; too little or too much of any one chemical can actually shorten the life of fresh flowers.  It is always better to use the professional flower food included with your bouquet.  Lowe's Floral also carries medium sized tub of flower food powder for home arrangers and gardeners who want to bring summer beauty indoors.  Inquire in our flowershop for more information. 

Yes! Absolutely!  Please refer to our website for more information on our Wedding Services or phone us at 701-839-2000 or contact us via email for more information.  Our team of Wedding Professionals will be happy to schedule an appointment to meet with you and discuss the Floral Wedding Decor of your dreams!

Yes!  Lowe's Floral and Garden Center offers gift certificates in any amount.  They can be used in person in any department of our store including the Greenhouse, Garden Center, Floral Shop, or Nursery.  The most common amounts are available on our website.  Click Here to order, or for other amounts or more information please contact us by phone at 701-839-2000 to order or inquire. 

Gift Certificates/Gift Cards are considered the same as cash and cannot be replaced if lost or stolen.

Lowe's Floral and Garden Center is pleased to offer House Accounts to their clients.  Please contact our Business Office for the terms and conditions of House Charge Accounts at Lowe's Floral and Garden Center.  Call us at 701-839-2000 for more information.

Yes!  Lowe's Floral is happy to work with you on creating a monthly or other recurring order.  We also welcome corporate orders on a daily, weekly or monthly basis.  Please call us at 701-839-2000 and a Customer Service Team Member will be happy to assist you with more informaiton and can help create your stainding order.

Lowe's Floral offers daily delivery service at a reduced cost to Trinity Medical Center and Trinity - St. Joe's Campus.

Lowe's Floral delivers daily to Thomas Family Funeral Home as well as Thompson-Larson Funeral Home of Minot and Thompson-Larson Funeral Home of Velva.  Minot funeral deliveries to the funeral homes are made at a reduced rate.

Lowe's Floral delivers to Rosehill Cemetary and Sunset Memorial Gardens.  Delivery hours vary seasonally with reduced delivery hours in the winter.  Lowe's services both cemetaries multiple times daily during Memorial Day weekend.

Yes!  Lowe's Floral is proud to buy the highest quality blooms and plants that the world market has to offer.  We have negociation room with our vendors on large orders of giftware, pottery, glassware, fresh cut flowers, green and blooming plants.  Lowe's has a further ability to offer volume pricing on its locally grown crops like bedding plants and poinsettias.  As with all things, the more you buy the more you save.  For more infomraiton on volume purchasing please call us at the Lowe's Floral Hotline at 701/839-2000. 

"Order Gather" is a floral industry term for fake florists.  There are florists who exist entirely online or in the yellow pages.  They don't have flowers, they don't have a cooler, all they have is a room full of people answering phones at desks.  They never offer a local address or telephone number.  Many resell your personal information to other telemarketers and soliciters. 

To protect yourself: 

• Always ask for an itemized bill from your florist.  Most fake florists don't want you to see thier service fees in writing. 
• Futher, always ask for a local phone number and address.  If they simply say they "service" the town you are wanting flowers in, they are fake! 
• Avoid any fake florist who answer the phone simply "Flower Shop, may I help you?"  This normally means the company you called is operating under so many different names that they use a generic hoping you won't catch the deception.

These fake florists remain in business by taking your order information and charging exhorbitant rates to relay it to a real florist for you.  Sometimes these "service" fees can be in excess of .00. 

So if you spent 0.00 on a funeral arrangment through one of these "order gatherers" they would deduct their service fee of .  They would also deduct the sales tax (in North Dakota that's )  This leaves the real local florist making your arrangement with to work with.  The real forist has to subract for delivery say .  This leaves you with a arrangement.  That's a full 1/3 less that what you were expecting. 

Although these fake florists are a very small number of business they account for more than 80% of the complaints lodged annually with the Federal Trade Commission and the Better Business Bureau about "florists."

For more information there is an excellent website called FloristsDetectives.com.  They have an extensive list of fake florists and their outragous service charges plus helpful infomration on what to do if you've been burned by an "order gatherer."

Drop shipping is the practice of shipping cut flowers direct to the reciepient.  There are many online business that drop ship and claim to offer "field fresh flowers" to your door.  This is great in theory, but the only way to get florist quality blooms custom arranged is to call a real florist. 

Drop shipping doesn't work for several reasons:

• The major freight carriers: UPS, FedEx etc. don't run heated or cooled vehicles on local routes.  The weather in Minot, ND is would freeze fresh flowers solid  almost 6 monts of the year and scorch them another 4 months of the year.  Especially if they were left at your door outside.
• Drop ship flowers aren't arrnaged.  They come loose in a box with a vase separately.  Since they are unarranged.  That means they don't make a very nice get well gift to the hospital, nor do they say "you have my sympathies" when sent to a funeral home.   
• Claims of "far freshness" or "grower direct" are exagerated at best.  All commercial fresh flowers in the US go the same process to get into the US, further your local florist goes through a rigorous quality control process including the use of flower food soluations to maximize the life of the bloom in your home. 

The best way to get the freshest possible flowers that are artfully arranged is to trust Lowe's Floral.  We have  been your professional florist for over 30 years and your trusted greenhouse and garden center for overy 80.